Meet Nurse Sam — Your AI Triage Nurse Powered by Real RN Protocols
Reduce triage wait times, fill staffing gaps, and improve patient safety with an AI nurse that uses conservative, RN-style triage logic — available 24/7 to handle after-hours and overflow calls.
How Nurse Sam Handles Patient Calls
Sam uses conservative nurse triage logic to collect symptoms, detect red flags, and safely hand off or escalate — reducing call load without compromising safety.
Sam greets patients, verifies basic info, and begins collecting symptoms using RN-inspired scripts — reducing wait times and capturing details consistently.
Sam uses structured, conservative protocols to flag red-flag symptoms, determine urgency, and guide patients safely — always erring on the side of caution.
Each call can produce a clear summary including symptoms, red flags, recommended routing, and urgency — so nurses focus on complex cases.
What Nurse Sam Is Designed to Deliver
When organizations run Sam as an after-hours or overflow pilot, these are the kinds of operational outcomes we aim for while keeping safety conservative and nurse-led.
Target reduction in after-hours triage labor cost per call by routing routine symptom calls through Sam before engaging outsourced lines or overtime staffing.
Portion of appropriate symptom calls expected to be safely managed by Sam with clear guidance and documentation — keeping nurses focused on complex, high-value cases.
Target median time from patient dialing in to speaking with Sam, compared with being placed on hold or waiting for a nurse to call back.
Built for Healthcare-Grade Safety and Governance
Nurse Sam behaves like a cautious RN on the phone — never a replacement. You stay in control of protocols, escalation rules, and how Sam integrates with your clinical workflow.
Calls and transcripts are encrypted and processed within HIPAA-aligned infrastructure designed for healthcare. A Business Associate Agreement (BAA) can be provided for enterprise deployments.
Sam’s questioning and escalation rules mirror established nurse telephone triage practices and conservative decision logic, prioritizing red-flag detection over convenience.
Sam never diagnoses or makes final treatment decisions. Any red-flag or unclear case is routed to your on-call team according to rules you define, with a clear call summary attached.
Every interaction can generate a structured summary with symptoms, risk factors, and Sam’s recommendation — supporting documentation, handoffs, and internal QA review.
Sam is positioned as a clinical decision-support tool for telephone triage — not as a diagnosing provider. Your organization defines the protocols, guardrails, and escalation workflows that Sam follows.
Start With a 60–90 Day Pilot
Most organizations begin by running Sam on after-hours or overflow triage. You keep your existing workflows — we help measure the impact on cost, coverage, and safety.
- Can Sam safely handle a meaningful percentage of symptom calls?
- Does this reduce triage labor spend or free up nurse capacity?
- Does the experience feel safe and appropriate for your patients?
Together we’ll define the guardrails: which call types Sam should handle, when to escalate, how to document calls, and how your clinicians want Sam to hand off red-flag or complex cases.
Ready to Explore a Nurse Triage Pilot?
Start with the live Nurse Sam demo, or talk through after-hours coverage, overflow triage, safety-first escalation rules, and how to scope a conservative 60–90 day pilot.