Reduce triage wait times, fill staffing gaps, and improve patient safety with an AI nurse that uses conservative, RN-style triage logic — available 24/7 to handle after-hours and overflow calls.
Sam uses conservative nurse triage logic to collect symptoms, detect red flags, and safely hand off or escalate — reducing call load without compromising safety.
Sam greets patients, verifies basic info, and begins collecting symptoms using RN-inspired scripts — reducing wait times and capturing details consistently.
Sam uses structured, conservative protocols to flag red-flag symptoms, determine urgency, and guide patients safely — always erring on the side of caution.
At the end of each call, Sam produces a clear summary including symptoms, red flags, recommended routing, and urgency — so your nurses focus only on complex cases.
When organizations run Sam as an after-hours or overflow pilot, these are the kinds of operational outcomes we aim for while keeping safety conservative and nurse-led.
Target reduction in after-hours triage labor cost per call by routing routine symptom calls through Sam before engaging outsourced lines or overtime staffing.
Portion of appropriate symptom calls expected to be safely managed by Sam with clear guidance and documentation — keeping your nurses focused on complex, high-value cases.
Target median time from patient dialing in to speaking with Sam, compared with being placed on hold or waiting for a nurse to call back.
These figures are pilot planning targets, not guarantees. Exact results depend on call volume, current triage process, staffing model, and how your organization chooses to deploy Sam.
Nurse Sam behaves like a cautious RN on the phone — never a replacement. You stay in control of protocols, escalation rules, and how Sam integrates with your clinical workflow.
Calls and transcripts are encrypted and processed within HIPAA-aligned infrastructure designed for healthcare. A Business Associate Agreement (BAA) can be provided for enterprise deployments.
Sam’s questioning and escalation rules mirror established nurse telephone triage practices and conservative decision logic, prioritizing red-flag detection over convenience.
Sam never diagnoses or makes final treatment decisions. Any red-flag or unclear case is routed to your on-call team according to rules you define, with a clear call summary attached.
Every interaction can generate a structured summary with symptoms, risk factors, and Sam’s recommendation — supporting documentation, handoffs, and internal QA review.
Sam is positioned as a clinical decision-support tool for telephone triage — not as a diagnosing provider. Your organization defines the protocols, guardrails, and escalation workflows that Sam follows.
Most organizations begin by running Sam on after-hours or overflow triage. You keep your existing workflows — we help measure the impact on cost, coverage, and safety.
A pilot is designed to answer three questions for your leadership team:
Together we’ll define the guardrails: which call types Sam should handle, when to escalate, how to document calls, and how your clinicians want Sam to hand off red-flag or complex cases.